Questions & Answers

The Quantum 2626 firmware update looks like it is stuck, progress bar hasn't moved in 20 minutes.

0 votes
asked Apr 14 in Thunderbolt - Quantum by michaelwillis11 (120 points)
Is this typical? Can I abort the process?

1 Answer

0 votes
answered Apr 28 by johnmuzzio (180 points)
Recently did a FW update on a 2 quantum interfaces. They both showed ok on the led display, but did not change on Universal Control, got to a point then stopped. I eventually stopped it. I closed UC, re open and it prompts to do the FW update again. After trying this 5 times, I read that after the unit shows it’s complete on its LED display, you have to physically remove the power adapter and wait 10 seconds. After doing this they are updated and recognized in UC.

Would be nice if there was a message about this in UC during the process.