After a re-install my purchased instruments are gone

[jairbair]

Hi All

I had to un-install Notion from my iPad and now that I've re-installed it my instruments are missing. Can anyone shed some light on this?

Any help would truly be appreciated.

Thanks,
Gerry

[choirguy]

Usually Apple tracks those extra purchases and when you go to download them again, you are told that you already bought them and can download them for free. I can't say this is the case for Notion, but I'd be surprised if it wasn't. After all, you're buying them from iTunes (even if it is an in-app upgrade).

[thorrild]

jairbair,

I had some similar problems when the app was in ver. 1.0. When I re-installed the app (which had not downloaded properly), I was not told by the in-app iTunes purchase process that I had already bought the expansion sounds.

Remedy: I wrote an email to Apple explaining the whole sequence of event. They reviewed my complaint and emailed me back the following day saying that they would issue a refund. Everything has been perfect ever since...

Best wishes,
Thorrild