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Submitting Bug Reports

A Forum to Discuss NOTION

Submitting Bug Reports

Postby Admin » Tue Apr 06, 2010 4:05 pm

Hello all,

In order to streamline our bug reporting process we are asking that you do one of the following when submitting bugs:

1. Fill out the "submit a bug" report here: http://notionmusic.com/support/submit_bug.html

OR

2. If you need to attach a file to more clearly explain a bug send in your bug and attached file to support@notionmusic.com

Doing this makes sure the bugs will be reported to the right people and the issue will be solved as quickly as possible.

"BUG REPORT" posts WILL be deleted and the issue will be passed on to the proper place.

Thanks!
-Kyle
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Re: Submitting Bug Reports

Postby 4tune » Tue Apr 06, 2010 4:36 pm

Ok, thanks for dealing with the attachments issue. I take it my previous posts have been passed on.

Edit: Just seen my PMs and all is clear.

regards :)
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Re: Submitting Bug Reports

Postby babaorum » Sun Nov 11, 2012 8:31 am

When I follow the link for the bug report :
No input file specified.

regards
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Re: Submitting Bug Reports

Postby ulrik » Sun Nov 11, 2012 4:52 pm

The link to bug reporting is not working
http://notionmusic.com/support/submit_bug.html
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Re: Submitting Bug Reports

Postby wcreed51 » Wed Nov 14, 2012 3:15 pm

Ironic, isn't it...
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Re: Submitting Bug Reports

Postby BrundleFly » Tue Nov 27, 2012 1:45 pm

Link still broken two weeks later...?

And where should we file feature requests?
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Re: Submitting Bug Reports

Postby wcreed51 » Tue Nov 27, 2012 1:54 pm

Not broken, removed. Use the email address provided.

There's a section for feature requests.
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Notion 4, Sibelius 7.5, Finale 2011/14, Overture 4, Cubase 7.5
Win8 x64, 32GB RAM
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Kontakt, VSL VI Pro, VE Pro, EWQL Orch, Choirs and Pianos
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Re: Submitting Bug Reports

Postby BrundleFly » Tue Nov 27, 2012 2:09 pm

Thanks. Found it: viewforum.php?f=19
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Re: Submitting Bug Reports

Postby apostle » Thu Dec 27, 2012 4:58 pm

If that e-mail address is support@notionmusic.com then that doesn't elicit any response. I submitted this on the 21st

I have recently purchased Notion, but downloading any instrument is taking a ridiculously long time. I am trying to download the full pack, but also went just for the Electric Guitar (over 2 hours). I have no problems with other downloads.

When I finally got the Electric Guitar downloaded and unzipped it refused to install with the following message

The sound file 'Electric Guitar.prox' could not be installed: boost::filesystem::create_directory: Permission denied: "/Library/Application Support/Notion Music/Notion 4/Sounds"

I am running on a MacBook Pro running OSX 10.8.2

Could you assist please

Regards

Mike Thompson

Any chance someone could help me, because as far as I am concerned I've just spent £84 on a heap of rubbish. and no-one appears to be bothered.
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Re: Submitting Bug Reports

Postby Admin » Thu Dec 27, 2012 5:11 pm

apostle wrote:If that e-mail address is support@notionmusic.com then that doesn't elicit any response. I submitted this on the 21st

I have recently purchased Notion, but downloading any instrument is taking a ridiculously long time. I am trying to download the full pack, but also went just for the Electric Guitar (over 2 hours). I have no problems with other downloads.

When I finally got the Electric Guitar downloaded and unzipped it refused to install with the following message

The sound file 'Electric Guitar.prox' could not be installed: boost::filesystem::create_directory: Permission denied: "/Library/Application Support/Notion Music/Notion 4/Sounds"

I am running on a MacBook Pro running OSX 10.8.2

Could you assist please

Regards

Mike Thompson

Any chance someone could help me, because as far as I am concerned I've just spent £84 on a heap of rubbish. and no-one appears to be bothered.



Sorry that you haven't received a response yet. We've been a bit swamped with technical support over the holidays. Brian should be getting back to you shortly to assist with the download.
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