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Submitting Bug Reports

PostPosted: Tue Apr 06, 2010 4:05 pm
by Admin
Hello all,

In order to streamline our bug reporting process we are asking that you do one of the following when submitting bugs:

1. Fill out the "submit a bug" report here: http://notionmusic.com/support/submit_bug.html

OR

2. If you need to attach a file to more clearly explain a bug send in your bug and attached file to support@notionmusic.com

Doing this makes sure the bugs will be reported to the right people and the issue will be solved as quickly as possible.

"BUG REPORT" posts WILL be deleted and the issue will be passed on to the proper place.

Thanks!
-Kyle

Re: Submitting Bug Reports

PostPosted: Tue Apr 06, 2010 4:36 pm
by 4tune
Ok, thanks for dealing with the attachments issue. I take it my previous posts have been passed on.

Edit: Just seen my PMs and all is clear.

regards :)

Re: Submitting Bug Reports

PostPosted: Sun Nov 11, 2012 8:31 am
by babaorum
When I follow the link for the bug report :
No input file specified.

regards

Re: Submitting Bug Reports

PostPosted: Sun Nov 11, 2012 4:52 pm
by ulrik
The link to bug reporting is not working
http://notionmusic.com/support/submit_bug.html

Re: Submitting Bug Reports

PostPosted: Wed Nov 14, 2012 3:15 pm
by wcreed51
Ironic, isn't it...

Re: Submitting Bug Reports

PostPosted: Tue Nov 27, 2012 1:45 pm
by BrundleFly
Link still broken two weeks later...?

And where should we file feature requests?

Re: Submitting Bug Reports

PostPosted: Tue Nov 27, 2012 1:54 pm
by wcreed51
Not broken, removed. Use the email address provided.

There's a section for feature requests.

Re: Submitting Bug Reports

PostPosted: Tue Nov 27, 2012 2:09 pm
by BrundleFly
Thanks. Found it: viewforum.php?f=19

Re: Submitting Bug Reports

PostPosted: Thu Dec 27, 2012 4:58 pm
by apostle
If that e-mail address is support@notionmusic.com then that doesn't elicit any response. I submitted this on the 21st

I have recently purchased Notion, but downloading any instrument is taking a ridiculously long time. I am trying to download the full pack, but also went just for the Electric Guitar (over 2 hours). I have no problems with other downloads.

When I finally got the Electric Guitar downloaded and unzipped it refused to install with the following message

The sound file 'Electric Guitar.prox' could not be installed: boost::filesystem::create_directory: Permission denied: "/Library/Application Support/Notion Music/Notion 4/Sounds"

I am running on a MacBook Pro running OSX 10.8.2

Could you assist please

Regards

Mike Thompson

Any chance someone could help me, because as far as I am concerned I've just spent £84 on a heap of rubbish. and no-one appears to be bothered.

Re: Submitting Bug Reports

PostPosted: Thu Dec 27, 2012 5:11 pm
by Admin
apostle wrote:If that e-mail address is support@notionmusic.com then that doesn't elicit any response. I submitted this on the 21st

I have recently purchased Notion, but downloading any instrument is taking a ridiculously long time. I am trying to download the full pack, but also went just for the Electric Guitar (over 2 hours). I have no problems with other downloads.

When I finally got the Electric Guitar downloaded and unzipped it refused to install with the following message

The sound file 'Electric Guitar.prox' could not be installed: boost::filesystem::create_directory: Permission denied: "/Library/Application Support/Notion Music/Notion 4/Sounds"

I am running on a MacBook Pro running OSX 10.8.2

Could you assist please

Regards

Mike Thompson

Any chance someone could help me, because as far as I am concerned I've just spent £84 on a heap of rubbish. and no-one appears to be bothered.



Sorry that you haven't received a response yet. We've been a bit swamped with technical support over the holidays. Brian should be getting back to you shortly to assist with the download.