Hello,
I have purchased the banjo add-on sound pack and it installs fine, however, when Notion starts up it says it doesn't have the banjo sound.
I checked in the Notion folder within the Application support folder and the banjo file is in the correct extension folder - I have quit Notion and re-opened it but it still says the banjo sound is not there.
I'm wondering how to solve this problem?
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Banjo add-on trouble
5 posts
• Page 1 of 1
Re: Banjo add-on trouble
Reload your sounds. Go to:
Notion>Preferences>Audio>Choose…
Select the location of your Sounds folder for Notion and press Ok. This should resolve your issue.
Regards,
Admin
Notion>Preferences>Audio>Choose…
Select the location of your Sounds folder for Notion and press Ok. This should resolve your issue.
Regards,
Admin
-
Admin - Site Admin
- Posts: 1006
- Joined: Mon May 11, 2009 7:12 pm
Re: Banjo add-on trouble
Admin wrote:Reload your sounds. Go to:
Notion>Preferences>Audio>Choose…
Select the location of your Sounds folder for Notion and press Ok. This should resolve your issue.
Regards,
Admin
Thanks for the reply but this does not work - it appears to be authorisation issue.
I have attached the following screenshots:
1. After installing the banjo file:
https://www.dropbox.com/s/xws604gkcecjcrz/Banjo1.png
2. After clicking the receive license button: (still says banjo sound not authorised).
https://www.dropbox.com/s/twkqretf7l5bny3/Banjo2.png
3. When opening a file with a banjo sound:
https://www.dropbox.com/s/yquig2n7d8mqvpg/Banjo3.png
It appears that for some reason, the banjo sound is not being authorised?
EDIT: Just to add - I bought a mandolin add on sound a couple of weeks ago and that installed fine.
- NotionBell
- Posts: 3
- Joined: Mon Mar 31, 2014 1:12 pm
Re: Banjo add-on trouble
Update:
I still haven't solved this problem - banjo add on will not install - I have re-loaded the sounds, re-installed notion, re-downloaded the banjo add on but still nothing.
I have also tried to install the acoustic guitar add on but I get the same problem.
I still haven't solved this problem - banjo add on will not install - I have re-loaded the sounds, re-installed notion, re-downloaded the banjo add on but still nothing.
I have also tried to install the acoustic guitar add on but I get the same problem.
- NotionBell
- Posts: 3
- Joined: Mon Mar 31, 2014 1:12 pm
Re: Banjo add-on trouble
Please contact Notion tech support for this issue. There is definitely a way to manage and fix this issue, and if anyone can help, it is tech support.
There was a big server migration this week and we had some issues that we have been working on to fix these types of problems.
It did not happen to everyone, just a few cases. We are sorry for the inconvenience and we are working diligently to resolve the matter.
You can reach tech support at:
support@notionmusic.com
or
call: 1-866-398-2994
-Admin
There was a big server migration this week and we had some issues that we have been working on to fix these types of problems.
It did not happen to everyone, just a few cases. We are sorry for the inconvenience and we are working diligently to resolve the matter.
You can reach tech support at:
support@notionmusic.com
or
call: 1-866-398-2994
-Admin
-
Admin - Site Admin
- Posts: 1006
- Joined: Mon May 11, 2009 7:12 pm
5 posts
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