Banjo add-on trouble

[NotionBell]

Hello,

I have purchased the banjo add-on sound pack and it installs fine, however, when Notion starts up it says it doesn't have the banjo sound.
I checked in the Notion folder within the Application support folder and the banjo file is in the correct extension folder - I have quit Notion and re-opened it but it still says the banjo sound is not there.

I'm wondering how to solve this problem?

[Admin]

Reload your sounds. Go to:

Notion>Preferences>Audio>Choose…

Select the location of your Sounds folder for Notion and press Ok. This should resolve your issue.

Regards,

Admin

[NotionBell]

Reload your sounds. Go to:

Notion>Preferences>Audio>Choose…

Select the location of your Sounds folder for Notion and press Ok. This should resolve your issue.

Regards,

Admin

Thanks for the reply but this does not work - it appears to be authorisation issue.

I have attached the following screenshots:

1. After installing the banjo file:

https://www.dropbox.com/s/xws604gkcecjcrz/Banjo1.png

2. After clicking the receive license button: (still says banjo sound not authorised).

https://www.dropbox.com/s/twkqretf7l5bny3/Banjo2.png

3. When opening a file with a banjo sound:

https://www.dropbox.com/s/yquig2n7d8mqvpg/Banjo3.png

It appears that for some reason, the banjo sound is not being authorised?

EDIT: Just to add - I bought a mandolin add on sound a couple of weeks ago and that installed fine.

[NotionBell]

Update:

I still haven't solved this problem - banjo add on will not install - I have re-loaded the sounds, re-installed notion, re-downloaded the banjo add on but still nothing.

I have also tried to install the acoustic guitar add on but I get the same problem.

[Admin]

Please contact Notion tech support for this issue. There is definitely a way to manage and fix this issue, and if anyone can help, it is tech support.

There was a big server migration this week and we had some issues that we have been working on to fix these types of problems.

It did not happen to everyone, just a few cases. We are sorry for the inconvenience and we are working diligently to resolve the matter.

You can reach tech support at:

support@notionmusic.com

or

call: 1-866-398-2994

-Admin