Poor 4.0.325 Windows update experience
Posted: Thu Mar 28, 2013 6:27 pmJust a quick couple of sardonic questions regards this update.
1) Why is there no download progress or even started notification whatsoever? I clicked "update now" and nothing happened. So I clicked it again a minute later, and nothing happened. And then just as I started the manual downloader from the website, I was informed that the update was installing.
2) What kind of installer force resets your PC without any warning, closing all your open apps and losing all your recent work? (Apply suitable swearwords in the appropriate places) You can make as many excuses as you like about warnings in the installer text, if there is any, but those of us with two decades PC experience know from experience that every single installer can be run without closing all other programs and will tell you if it needs to restart your computer, giving plenty of time to save work.
This has been the lousiest user experience regards a simple software update I've ever had, and I'm decidedly unimpressed. The most basic HCI knowledge would know to add both notifications to tell your user what your program is doing, and to give them control over significant events like resetting the PC. I doubt even 5% of Comp Sci undergrads would even make this sort of ridiculous design decision.
1) Why is there no download progress or even started notification whatsoever? I clicked "update now" and nothing happened. So I clicked it again a minute later, and nothing happened. And then just as I started the manual downloader from the website, I was informed that the update was installing.
2) What kind of installer force resets your PC without any warning, closing all your open apps and losing all your recent work? (Apply suitable swearwords in the appropriate places) You can make as many excuses as you like about warnings in the installer text, if there is any, but those of us with two decades PC experience know from experience that every single installer can be run without closing all other programs and will tell you if it needs to restart your computer, giving plenty of time to save work.
This has been the lousiest user experience regards a simple software update I've ever had, and I'm decidedly unimpressed. The most basic HCI knowledge would know to add both notifications to tell your user what your program is doing, and to give them control over significant events like resetting the PC. I doubt even 5% of Comp Sci undergrads would even make this sort of ridiculous design decision.