Where is Technical Support?

Posted:
Tue Oct 06, 2009 1:18 pm
by Lurker
I logged into what I thought used to be Technical Support and found it moribund — latest questions are from from 2008 — so I tried the web page included in the licence card (
http://www.notionmusic.com/support) only to find myself locked out. The Technical Support section of this forum hasn't had a reply posted since before Notion 3 was released. Are you all hiding?

Re: Where is Technical Support?

Posted:
Tue Oct 06, 2009 2:00 pm
by dgriffee
I am just another user here... I had same dilemma at first, finally found a tiny "Here" link at bottom of tech support page that lets you send an inquiry to the tech support folks at Notion. I just put detailed info per questions/problems in the "comments" box and that seemed to get through.
<http://www.notionmusic.com/support/support_form.html>
When I submitted my problem/question there I got very quick and effective responses from the Notion tech staff.
I do hope they start using this forum too, it would be most helpful to be able to looksee other users questions and the Notion folks' answers.
Re: Where is Technical Support?

Posted:
Wed Oct 07, 2009 11:40 am
by Lurker
dgriffee wrote: it would be most helpful to be able to looksee other users questions and the Notion folks' answers.
That's what I thought. So I hesitated before e-mailing Tech Support . But when I did (using the e-mail address on the Notion 3 Licence Card) I got a prompt reply.