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Problem installing sound expansion

PostPosted: Thu Oct 28, 2010 6:32 pm
by Unfinished
I've bought the strings expansion and downloaded those .prox files, opened Notion 3 and double-clicked on the Violin Section Expansion.prox file, then entered my license code to the form and clicked on 'Receive Licences' (i.e. everything going well), then it tells me my user account on notionmusic.com could not be found. I've attached an image of the error window:
Error.tiff
Error.tiff (28.8 KiB) Viewed 7376 times

Also (btw) the E natural (i.e. bottom line on treble clef) of the baritone saxophone (at least at mezzo-piano) sounds a little weird. Is this an off-note on all bari saxes or it is just an oversight in the quality of the samples? If it's relevant the note is a dotted minim at dotted minim = 62 bpm.

Thanks for any help.

Re: Problem installing sound expansion

PostPosted: Sat Oct 30, 2010 4:51 am
by Unfinished
And I was connected to the internet in case you were wondering.

Re: Problem installing sound expansion

PostPosted: Wed Nov 03, 2010 4:01 pm
by Unfinished
I've solved the problem now. Somehow clicking the other option to return the license worked, which made me license my product again.