EWQL and Volume - Help!

Hello,
I recently purchased the EWQL Symphonic Orchestra Platinum Edition. I loaded up the program onto my 64-bit operating system (Windows 7), but made sure to also load in the 32-bit version of Play since the 64-bit version doesn't load into Notion.
Everything seems to have gone fine. EWQL Symphonic Orchestra appears as one of my options when I start a new score, and I can select the instruments and they all load into my template. The problem I'm having is that there is no sound. I loaded in some Garritan instruments along with some EWQL instruments and the Garritan instruments all play, but none of the EWQL ones do.
I opened up the instance of Play and when I tap the virtual keyboard, I get nothing - no sound at all. The master volume is all the way up - I'm just not getting any sound.
I'm using Play version 1.0.83.
Has anyone else run across this? Any ideas from the experts out there?
Thanks for your help!
I recently purchased the EWQL Symphonic Orchestra Platinum Edition. I loaded up the program onto my 64-bit operating system (Windows 7), but made sure to also load in the 32-bit version of Play since the 64-bit version doesn't load into Notion.
Everything seems to have gone fine. EWQL Symphonic Orchestra appears as one of my options when I start a new score, and I can select the instruments and they all load into my template. The problem I'm having is that there is no sound. I loaded in some Garritan instruments along with some EWQL instruments and the Garritan instruments all play, but none of the EWQL ones do.
I opened up the instance of Play and when I tap the virtual keyboard, I get nothing - no sound at all. The master volume is all the way up - I'm just not getting any sound.
I'm using Play version 1.0.83.
Has anyone else run across this? Any ideas from the experts out there?
Thanks for your help!